After successfully placing an order, your order will need 1-2 days to be prepared for shipping and another 4-6 days to reach the customer for the US market. Learn more about our Shipping Policy

90-day return policy. Damaged or incorrect items? We’ll cover return shipping and give a full refund. Return and Refund Policy

After placing an order, you can easily change your delivery address within the next 24 hours. Please contact us via [email protected] or +1 (479) 273-9720, support time: Mon–Sun: 8:00 AM-5:00 PM MST

1. Locate the tracking information:
Confirmation email: Check your inbox for the order confirmation email, which usually contains a tracking number.
Order history: If you have an account with the seller, log in and check your order history, where you should find tracking details.
Shipping confirmation: If you’re tracking a Fainagap Store order, you can find tracking information in your Fainagap Store order history.
2. Track your order:
To check tracking service: Please visit Track Order then fill in your order id and email to check your order status
Shipping carrier website: If you know the shipping carrier (e.g., FedEx, UPS, USPS), you can also track the order on their website using the tracking number.
3. Understanding the status:
The tracking information usually displays the order’s current status, such as “In transit,” “Out for delivery,” or “Delivered”.
You may also see estimated delivery dates and updates on the package’s location.

Support Center:
Call the hotline number +1 (479) 273-9720 to have our staff support you in answering questions or resolving problems.
Support Email:
Send an email to the address [email protected] of the customer service department of Fainagap store for support.
Online Chat (Chatbot):
Use the online chat feature on the website of Fainagap store to chat directly with support staff.
Social Network:
Send a message or comment on the social networking sites of Fainagap store to receive support.

Currently Fainagap store only provides shipping services within the United States.

All products in your order are in the same package